Which survey would be triggered if surveyors found substandard care during a complaint survey?

Which survey would be triggered if surveyors found substandard care during a complaint survey?

• A. Partial extended survey
• B. Focused survey
• C. Routine survey
• D. Comprehensive survey

Answer: (A)

When substandard care is identified during a complaint survey, the investigation is escalated to a partial extended survey. This means the surveyor widens and deepens the review to thoroughly examine the areas and processes involved in the deficiency, gathering more evidence through additional records, interviews, and observations. The goal is to determine the full scope and seriousness of the noncompliance, confirm whether protections of residents’ safety and quality of care were at risk, and plan appropriate corrective actions and enforcement if needed. This approach is more targeted than a routine or comprehensive facility-wide survey, and it goes beyond a narrow, issue-specific check by extending the inquiry to related areas that could be affected by the substandard care.

When substandard care is identified during a complaint survey, the investigation is escalated to a partial extended survey. This means the surveyor widens and deepens the review to thoroughly examine the areas and processes involved in the deficiency, gathering more evidence through additional records, interviews, and observations. The goal is to determine the full scope and seriousness of the noncompliance, confirm whether protections of residents’ safety and quality of care were at risk, and plan appropriate corrective actions and enforcement if needed. This approach is more targeted than a routine or comprehensive facility-wide survey, and it goes beyond a narrow, issue-specific check by extending the inquiry to related areas that could be affected by the substandard care.